About ICLA

Founded in 1898 in Paris, the International Concierge and Liftboy Association (ICLA) has been dedicated to upholding the highest standards of service, discretion, and excellence in the hospitality industry.

"To serve is an honor, to anticipate is an art, and to be a part of ICLA is a privilege." — Étienne Beaumont, Grand Concierge of Hôtel Majestique, Founding Member of ICLA (1898)

History of ICLA

• 1898 – The Birth of Excellence – The International Concierge and Liftboy Association (ICLA) was founded in **1898 in Paris**, a time when luxury hotels were flourishing, and the role of concierges and liftboys was becoming essential to high society. Established by a group of dedicated hotel professionals, ICLA set out to define and uphold the highest standards of service, discretion, and excellence.
• 1905 – Expansion to London & New York – As luxury hotels such as The Savoy (London) and The Waldorf-Astoria (New York) gained prominence, ICLA expanded beyond France, welcoming members from the world’s finest establishments. The association became known for its rigorous selection process, ensuring only the most skilled concierges and liftboys could join.
• 1924 – The Golden Age of Hospitality – With the rise of Art Deco and the peak of the roaring twenties, hotels became symbols of grandeur. ICLA adapted to the new era, formalizing its strict code of conduct, emphasizing absolute discretion, and introducing honorary memberships for distinguished members of the profession.
• 1956 – Adapting to a Changing World – Post-war hospitality saw a shift in guest expectations and hotel operations. ICLA evolved to support its members through training programs, mentorship, and international networking opportunities, reinforcing the association’s role as a guardian of tradition and modern service.
• 1998 – A Century of Prestige – On its 100th anniversary, ICLA had grown into a global organization, with members in every major city and luxury hotel around the world. Special awards and honors were introduced to recognize outstanding service in the field.
• Today – The Legacy Continues – Even in the digital age, ICLA remains a symbol of professionalism, secrecy, and service excellence. Its members uphold the timeless traditions of the concierge and liftboy professions, ensuring that luxury service continues to set the highest standards.

ICLA Code of Conduct

• Discretion Above All – Confidentiality is paramount.
• Excellence in Service – Striving for perfection in fulfilling guests' needs.
• The Art of Anticipation – Foreseeing guest requirements before they are spoken.
• Absolute Professionalism – Representing the highest standard of service.
• Loyalty to the Institution – Preserving traditions and high standards.
• The Silent Network – Supporting members across the world.
• Upholding the Legacy – Passing on knowledge and traditions.

Become a Member

Join the legacy of ICLA and become part of an exclusive community of hospitality professionals. Membership is open to those dedicated to the highest standards of service.

Apply Now

Contact Us

Email: info@icla-global.org